FAQs on the Invoicing Feature for Easy Ship and MFN Sellers

Q1: After GST implementation, how will Invoice generate for Easy Ship and MFN orders?
With GST implementation from 1st July, Invoicing feature will be available for all Easy Ship and Self Ship (MFN) orders. Invoice will get populated for every order irrespective of whether the order has been scheduled on Seller Central using Schedule Pickup button, using Bulk excel feeds or Seller app. You should provide the tax invoice copy in the packages shipped to customers.

Q2: How will tax be computed on the invoices?
Seller Central Account tax calculation system uses PTC to calculate tax on the products a seller lists on the marketplace. Tax will be computed for all Self-Ship and Easy Ship orders based on the PTC (Product Tax Code) information input by you. PTCs are codes in Seller Central that are mapped to GST rates notified by the government (i.e. the percentage of taxes which are applicable for sale of product and services under GST. If you do not update PTC information the tax settings in Seller Central Account will have default PTC set: EG: A_GEN_STANDARD @ 18% . Click here to learn more on how to update PTC.

Q3: I have my own or 3rd party invoicing solution, can I continue using it to generate Invoices post GST implementation?
You can use your own or 3rd Party GST compliant invoicing solution as long as you use the Invoice Number and Tax details present in Seller Central for your orders.

Q4: Should I opt-in for the Invoicing feature?
Invoicing feature will be automatically enabled on your Seller Central account from 1st July.

Q5: Where can I get the Invoice copy in Seller Central?
For Easy Ship orders, you can print invoices either from Manage Your Orders page or after scheduling the pickup. For Self-Ship orders you can print the invoice from Manage Your Orders page.

Q6: I schedule orders using bulk excel feeds, will I be able to print invoices in bulk as well?
Yes, you will be able to print invoices along with shipping labels in bulk. When you schedule the orders using the schedule pickup template, the output file will contain shipping labels and invoices for all scheduled orders. You will also be able to download invoices in bulk across channels (MFN, Easy Ship and FBA) from seller central.

Q7: Where can I get the Invoice copy in Seller App?
For orders scheduled through Seller App, Invoice will get generated but will not be available for Download and Print. You can download and print Invoices for such orders from Seller Central.

Q8: I sell Mobiles and laptops, can I enter serial number/IMEI on the Invoice?
For customer warranty claims you should ship a separate warranty document to the customer in the package along with invoice. You will not be able to enter the serial/IMEI number in the generated invoices.

Q9: I am using my own Invoicing sequence, how will I reconcile with Amazon generated sequence?
You can download consolidated transaction report (CTR) from Seller Central to reconcile your invoices on a periodic basis. Using the report you will be able to identify which orders (with their respective invoice numbers) were returned or refunded.
Additionally, you can use the Monthly transaction report (MTR) to reconcile tax payable to the government on a monthly basis. Both these reports will be available for download under the tax document library in Seller Central.

Q10: If there is a break in the Invoice sequence for cancelled orders how will I reconcile such orders?
You can reconcile such orders using the consolidated transaction report and monthly transaction report available in your Seller Central account.

Q11: Will my pickup address will be printed on the Invoice?
Invoice will contain ship from address and registered business address. In case you are on Easy Ship, your pick up address will be used as ships from address for all orders. You can update your pickup address by clicking here. In case you are only selling through Self-Ship your “Ship from” address will be used by default. You can update your address on Settings page by clicking here

Q12. Will my customers get this invoice in their customer account?
Your customers will be able to download the invoice copy from their ‘Your Orders’ page on Amazon.in.

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